Premium Gourmet Foods & Culinary Excellence

Terms of Service

Last updated: December 2024

1. Service Agreement

By engaging First Class Food Co's services, you agree to these terms and conditions. Our services include gourmet catering, culinary consulting, private chef services, cooking classes, and premium ingredient sourcing.

2. Booking and Payment

All services require advance booking with a minimum 48-hour notice. A 50% deposit is required to secure your reservation, with the balance due upon service completion. We accept all major credit cards and bank transfers.

3. Cancellation Policy

Cancellations made 48 hours or more before the scheduled service receive a full refund minus a 10% processing fee. Cancellations within 48 hours are subject to a 50% cancellation fee. Same-day cancellations forfeit the full deposit.

4. Food Safety and Allergies

Clients must inform us of any food allergies, dietary restrictions, or health conditions at the time of booking. While we take all precautions, we cannot guarantee against cross-contamination in kitchens that handle multiple allergens.

5. Liability and Insurance

First Class Food Co maintains comprehensive liability insurance. Our liability is limited to the cost of services provided. Clients are responsible for providing safe working conditions at event venues.

6. Intellectual Property

All recipes, techniques, and proprietary methods remain the intellectual property of First Class Food Co. Clients may not reproduce or distribute our proprietary culinary content without written permission.

Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect personal information you provide directly, including name, contact details, dietary preferences, and payment information. We also collect usage data through cookies and analytics tools to improve our services.

2. How We Use Your Information

• Provide and deliver our culinary services
• Process payments and manage bookings
• Communicate about your orders and our services
• Send marketing communications (with consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with trusted service providers who assist in our operations, such as payment processors and delivery services, under strict confidentiality agreements.

4. Data Security

We implement robust security measures including encryption, secure servers, and regular security audits to protect your personal information against unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time. Contact us at [email protected] to exercise these rights.

6. Contact Information

For privacy-related questions or concerns, contact our Data Protection Officer at [email protected] or call +1 (212) 555-8947.

Cookie Policy

Last updated: December 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analyzing site usage.

2. Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

3. Cookie Management

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect website functionality. You can also use our cookie consent banner to manage your preferences.

4. Third-Party Cookies

We may use third-party services like Google Analytics to improve our website. These services may set their own cookies subject to their respective privacy policies.

5. Updates to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated effective date.

GDPR Compliance

Last updated: December 2024

1. Legal Basis for Processing

We process personal data based on:

• Contract performance (providing our services)
• Consent (marketing communications)
• Legitimate interests (business operations, fraud prevention)
• Legal obligations (tax and accounting requirements)

2. Your GDPR Rights

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing

3. Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy, typically 7 years for financial records and 3 years for marketing data, unless longer retention is required by law.

4. International Transfers

If we transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

5. Contact Our DPO

For GDPR-related inquiries, contact our Data Protection Officer at [email protected] or write to us at 425 Park Avenue, New York, NY 10022, USA.

6. Supervisory Authority

You have the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.

DMCA Policy

Last updated: December 2024

1. Copyright Policy

First Class Food Co respects intellectual property rights and expects users to do the same. We respond to valid DMCA takedown notices and may terminate accounts of repeat infringers.

2. Filing a DMCA Notice

If you believe your copyrighted work has been infringed, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location
• Your contact information (address, telephone number, email)
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act

3. Counter-Notification

If you believe material was wrongly removed, you may file a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its former location
• A statement under penalty of perjury that removal was due to mistake or misidentification
• Your contact information and consent to federal court jurisdiction

4. Designated Agent

Send DMCA notices to our designated agent:

DMCA Agent
First Class Food Co
425 Park Avenue
New York, NY 10022, USA
Email: [email protected]
Phone: +1 (212) 555-8947

5. Repeat Infringers

We maintain a policy of terminating accounts of users who are repeat infringers when appropriate circumstances warrant such action.